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Update

Update

We are now ready to update all Amey laptops and PCs as part of the Restore – Employee Login step in how we are managing the security incident.

At the time of your choosing over the next few days, you will be required to log into FortiClient (VPN) to activate an update of your laptop or PC. This will introduce substantial cyber enhancements as the next step in reconnecting you to Amey systems. If you are a Windows 7 user, please contact the IT Service Desk on 0151 728 1111 to arrange an upgrade to Windows 10 before you do this (you can check your Windows level in ‘Control Panel / System’).

This will not give you access to folders or systems

This is another vital step that takes us closer to reinstating your access to systems, but you will not see any immediate change. This is a one-off process and you will not need to log into VPN again until further instructed. Once most of us have completed this step and we can confirm all our devices are clean, we will then be able to complete the Employee Login process and provide access to the folders and systems when they are restored in priority order.

How the refresh will work

We anticipate the refresh taking 1.5 to 4 hours, but the time does vary across different laptops and PCs. You will be able to work during that time, or you may prefer to leave it running after step 4 (e.g. at the end of your day). Please save your work regularly as there will be a forced reboot as part of the update.

  1. Log onto FortiClient (VPN) using your new Office 365 password (not your current laptop/PC password).
  2. You will see the normal pop up to say FortiClient is now connected.

  3. Very shortly after that, you will see a Windows Credentials pop up asking you to lock your machine and then immediately unlock it.

  4. Lock your device and unlock with your new Office 365 password.

  5. This will sync your passwords and from then onwards you will use your Office 365 password for both your laptop/PC and to access Office 365.

    NOTE: if you have multiple devices to run through this process, you must perform this step each time to sync the password on that device to your Office 365 password.

  6. Now you can work on your machine while the update takes place in the background. 

    During testing, some people have seen the message: “Virus protection is out of date. Tap or click to update McAfee Endpoint Security.” If you see this, please ignore it.

    A ‘Contact IT Service D’ icon will appear on your desktop partway through the process. This is part of the update and does not require action; it is to enable future IT support if you need it.

  7. After approximately 1.5hrs to 4hrs, you will see a 30-minute warning saying that your machine will reboot.

  8. This will be a forced reboot and if work is not saved and you are away from your machine for a prolonged period then this will be lost.

  9. The update will continue in the background after the reboot.

  10. You will know the process has completed successfully when your device wallpaper shows the additional ‘Device 100% compliant’ line as shown below. This does not show on every single device, so please don't be overly concerned if it does not appear.

  11. Please carry out one final reboot to complete the process.

If you have any issues during this process, or your desktop does not update with the ‘Device 100% compliant’ message by the next working day, please contact the IT Service Desk on 0151 728 1111 and explain that you are running the IT Support Update on your laptop/PC.

Thank you again for your patience and support.

IT Support Team

 

 

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